Rue du Commerce - Selfcare
We started this project as POC financed by FBD Innovation. The goal was to help customers benefit from a self-care. We proposed to work with Sereneo which also has Cdiscount as a customer.
In 2 months, we built a prototype with the customer service team of Rue du Commerce. It was a success.
Rue du Commerce decided to industrialize and a couple of months after, they got a full self-care service still delivering great outcomes now.